“Are you a customer” machine learning model

This model shows the power of using simple models for small uses cases. By creating a straightforward neural network on a small set of historic data, we were able to detect if a person was a T-Mobile customer after their first message to care. The model is a shallow Convolutional Neural Network (CNN) created in R using Keras and TensorFlow. You can read more about it on our blog.

Try it out
Examples
  • “I want to switch to T-Mobile”
  • “I'd like to change the primary account holder”
  • “Hey I need help”
The model thinks you are a