“Are you a customer” machine learning model
This model shows the power of using simple models for small uses cases. By creating a straightforward neural network on a small set of historic data, we were able to detect if a person was a T-Mobile customer after their first message to care. The model is a shallow Convolutional Neural Network (CNN) created in R using Keras and TensorFlow. You can read more about it on our blog.
Try it out
- “I want to switch to T-Mobile”
- “I'd like to change the primary account holder”
- “Hey I need help”
The model thinks you are a